Bir Billing Tour Packages

While booking it was all good. 1. The moment initial payment done, all of the 4 hotels changed to a different one while they guaranteed there will be no change. With help of TT spoc Preeti, I manage to bring back 2 hotels and had to adjust with 2 changed hotels. Had to invest lot of time with these hotel changes and analysis. 2. Before travel there was no communication from the agent. I had to call and ask for the driver number and other details. When I landed Delhi, then I got to know that the agent SPOC is on medical leave since long and gave another SPOC number. 3. My primary objective to book the tour through an agent was a complete peace of mind and was promised to have a complete guided tour as I was having an infant with me. But eventually I was provided with a car and a driver with no guidance at all. To add, the driver sent was very sincere and friendly. But unfortunately he was not aware of Uttarakhand routes, the hotels, the sightseeing spots as he was very new to this job and mainly familiar with Himachal. But he caught in a wrong place. End of the day I had to plan each day itineraries, spots, routes and navigate with the G Map with a poor network at top. Even the agent has not shared the itinerary to the driver, when he asked I shared it from the app. Sometimes we went to wrong direction few Kms, we were asking people everywhere to reach to a place. The driver tried his best, but the extra effort I had to make each day at hotel was not at all expected. Moral of the story, it was pointless to pay to the agent, rather I could have planned it myself and save some money. While escalating, they were not at all cooperative to understand the issue and was argumentative as I demanded for compensation. The response was "..he will learn things its not easy to find a driver with full knowledge in high peak season time" 4. It was a 7 days tour along with infant, so some bit of luggage was expected. Before booking told clearly for a car with good boot space. The car condition was good, but as it was a CNG one there was 60% of the space gone. Had to accommodate few bags at front/back seat. If I would carry the baby stroller/pram, there was no space to keep that, lucky escape! 5. Hotel check in process was very bad and not well managed at all. First 3 hotels I had to wait for min 30 mins after travelling long hectic distances. Either there was no booking on my name, or no voucher or the hotel in-charge is chasing me to chase back the agent for payment etc. I had to call the agent to solve the matter each time and getting a connection at top of the hill was a challenge. 6. The hotel in Almora (Milam Inn) was not recommended at all. They do a-la-karte style dinner (dinner was included in my package) but charged the starter as snacks item, not dinner. Even the hotel took the driver food bill from both the driver and me. Their room service was not up to the mark. 7. The UK police caught the car and found discripenices in the Tax and ceased the DL and Permit. While shared this info to agent asking why this basic arrangements are missing and it was very harassing situation, the response was very reluctant as "this is driver's problem not yours". 8. The Driver got a leg injury 2nd day at corbett and he called his brother to help who was supposed to join next day before our check out. But to due some issue on road his brother joined us 2 days later and the original driver only driving with leg injury and pain killer given by me. But the agent demanded that the 2nd driver came the next day itself and it was on my request only!! So much gap on the facts and when I shared the actual fact, not at all willing to listen!! 9. The initial room provided in Corbett hotel was in a very poor condition and not at all a Deluxe room. While I called the agent I was told that it is a deluxe room only. I went to reception and talked to the manager requesting to change if any other spare room available and they kept my request. But while I gave this feedback, the agent demanded that they changed the room, not the hotel. Not sure!! 10. Before the tour noone asked me to pay the rest amount and while I asked my TT spoc, I was told that I will be asked. In the middle of the tour while I was asked, it was very poor notwork throughout and was struggling. But I was chased thru multiple contacts each day as like I will run out with the due amount. Very embarrassing treatment! 11. Finally - each time I got a response that if I raise the issue immediately they would have solved it, but they are not ready to understand that on ground it is always not possible. But when I raised it immediately there was no response. The whatsapp group with TT and Agent was of no use. Most of the time it was like passing the ball from TT to Agent and then no response for long. While I gave these all feedback to 1 Point, it was not taken in a right direction by Ansh Mehta of 1 point. Instead I received few judgmental comments like below. a) I am having a high expectation for basic hotels (before booking all the hotels were claimed as top class and while your raise issues end of the tour it became basic) b) Services can not be like plains not even the staff having professional degree and I am expecting luxury c) I should understand and adapt to travel in hill stations as it is not a metro city...blah blah blah Moral of the story to write such a long feedback just to aware you friends before you book a tour that all of the above are facts and I do have the chat history and evidences for all of the issues. Most of the issues I ignored and adjusted not to break the travel spirit, but the way the agent (Ansh Mehta) behaved at last, was very rude and full of sarcasm. They dont know how to behave with a customer esp after the full payment it was completely changed. I will not ask you to avoid 1 point (may be they are good in Himachal), but think twice at least for Uttrakhand before you invest your hard earned money. Take all commitments in writing as at end they will deny that it was not promised. Waiting for TT to take some action as I demanded compensation for the 3rd point as it was a major breach of the promised service. If this was the so called guided tour then I don't need an agent, I can personally book hotels and take local cab there only. Why I have paid extra to an agent? Let's see, counting on TT else will not come back again here. Good Luck.

faulty itinerary (national park is not one day trip ) rash driving driver changed tyres after start of trip (one hour wasted ) delay in payment to hotel (even when we cleared bills with travel triangle well in advance ) river flowing right next to our rooms jibhi falls

The trip was wonderful thanks to Preeti for creating this customized package and also co-ordinate and replied to my every query patiently. The hotel at Dharmshala was fine and the food was awesome the entire trip. Had an out of the world experience at Bir in the camp stay thanks to Sandeep for assuring us that we would love this off beat experience. Also this trip wouldn't be so care free without an experienced driver like kaku an coordination from Sandeep. Thank youonepointfivebillion inches and would definitely recommend you to friends for a great trip. The Camp stay at Bir was a cherry on the cake.

Had an adventurous experience... Love the Paragliding at BIR BILING. The camp stay is also worth mentioning. Thanks, Travel Triangle, I hope my future plans would also be of this level Triund camp stay and PARAGLIDING

Third payment which was due on 13-aug was being perceived the previous day at late night which was troublesome. The agent went to an extent to ask the cash of the third payment through the hotel staff that too at late night. Once the payment was done the response from the travel agent was bad.. Inspite of agreeing on providing the bill of the trip at the time of checkout by travel agent till now the bill has not been received by us and we are very sorry to say that the attitude of traveling agent is disappointing..the bills are very essential for us to claim LTC which is not available till now

For Travel in Ease team: We did a 10 day trip with travel on ease from manali to amritsar covering kasol, bir, dharmshala and Dalhousie in between. They provided us with amazing service with a private cab that was with us throughout these ten days and 5 days of hotel stay in which breakfast and dinner was included. The properties that they booked were good except for Dharamshala however food included at each of the properties is worth mentioning. They had a well planned itinerary in which they covered all the attraction points. We had a couple trip and we were so much at ease because of their service. Also will like to say that the driver Ajay Thakur that we got is the best. So professional and humble. If we ever travel to north again we will go with travel ease. Special shout out to Baby Dharta for planning and coordinating the trip. Cheers to Sahil from Admin team and again Ajay for being an amazing driver cum guide. For Travel triangle team: Service needs to improve as there was no person from TT team to coordinate with throughout the trip, kept on calling but no response!

Our trip for Singapore & Bali was quite memorable one and thanks to Tour Hunters for professionally co-ordinating it without any hiccups. Right from the start our coordinator was in touch with us ensure we are on track as per the planned itinerary. They were available round the clock for any support/queries/clarifications that we encountered during our trip. Singapore trip was very well organised with comfortable hotel stay & pvt cab rides to the destinations. Even in Bali our cab driver who was with us for all 4 days was kind, well behaved and was supportive enough to cater our needs be it last minute change in the plans, finding a good Indian restaurant, helping to negotiate with the shop keepers while buying the things. The only disappointing part was our 3rd hotel - Ashoka Tree Resort Ubud. We got a sub standard room and also the experience was not so great with rooms stinking, leaking bathrooms. They were not kind enough to respond to our problems. Also, One of the main issue was hotel having problems with card machine, we had to go find an ATM at the late night and get the hard cash to settle their bills. This hotel can be avoided going forward by Tour hunters.

Sumit has been very helpful throughout the trip. He suggested us the best iternary for my nepal trip and all of them are covered during the trip, was always reachable. The hotels in pokhara were awesome and the rooms were given as expected by our group. I would like to mention special thanks to sumit for helping us out in settling the hotel bill at temple tree as we faced issue with our cards. I would definitely recommend sumit and snowyada for my colleagues and also for my future trips For me standout was pokhara of my nepa trip and awesome activities there

Never ever book any service from Balaji tourist, hotel bills were not paid fully and also there was lot of issue in communication and service

I have booked a trip to Alibaugh from Mumbai, the Travel agent Mr. Gaurav Sharma talked very politely and promised to give me a GST invoice bill but when the trip finished he gave me an excuse that Sir I will give you invoice tomorrow and day after tomorrow. Now it is one week over he is not even picking up my calls, and their customer service is also not giving a response. I recommend everyone not to make your booking with them, very bad service. They just looted me.